Frequently Asked Questions
General information
What services does Falcon Cranes provide?
We offer a complete range of materials handling solutions, including:
- Tower crane rentals
- Hoists and loading platforms
- Lifting equipment and accessories
- Customised solutions tailored to your project
- Project management and consultation
- Planning and drafting
Our goal is to simplify construction logistics for mid-sized and large-scale projects by being a one-stop shop for all your materials handling needs.
Where does Falcon Cranes operate?
We primarily serve clients across Brisbane, the Sunshine Coast, Gold Coast, Northern NSW, the Central Coast, Cairns and surrounding regions. If you’re located elsewhere, feel free to contact us to discuss your project—we’re always happy to explore new opportunities.
What types of projects do you specialise in?
We work with construction projects across the board. These include:
- Residential developments
- Mixed-use projects
- Commercial buildings
- Hospital and education facilities
- Civil infrastructure
- Basically any industry that needs a tower crane!
We focus on delivering high-quality materials handling solutions designed for projects that demand reliability, safety, and efficiency.
How long has Falcon Cranes been in business?
Falcon Cranes was founded in 2016 and has over eight years of experience serving the Australian construction industry, while our founder Alex has over 20 years in the industry.
Equipment and maintenance
What types of cranes do you offer?
Our fleet includes a variety of tower cranes designed to meet the needs of any sized project. We also provide hoists, loading platforms, and a range of lifting accessories to ensure seamless operations on your construction site.
Is your equipment new and well-maintained?
We pride ourselves on providing cutting-edge, well-maintained equipment to ensure safety, reliability, and efficiency on every project. 23 of our 28 cranes have been purchased brand new since 2019, and we are committed to purchasing all new equipment moving forward. Every crane, hoist, and accessory undergoes regular inspections and servicing to meet the highest industry standards, minimising downtime and maximising performance.
Can your equipment be customised for specific project needs?
Yes, we specialise in customising lifting solutions to meet unique project requirements. From remote control systems and load monitoring to engineering modifications, we work closely with our trusted manufacturers and engineers to adapt our equipment for specific site conditions. Contact us to discuss how we can tailor a solution to suit your project.
What happens if equipment breaks down on-site?
We prioritise reliability and proactive maintenance, but if an issue arises, our in-house technicians are on standby to resolve it quickly, minimising downtime and keeping your project on track. Our team undergoes factory training and testing environments with our manufacturers—who come from overseas to train our operators and technicians—ensuring they have hands-on expertise with the equipment before it ever reaches a site.
Safety and training
How do you ensure safety on-site?
Safety is our top priority, and we go beyond industry standards to ensure every lift is performed with maximum control and reliability. All equipment undergoes rigorous third-party inspections, and we implement CraneSafe assessments on all new projects as part of our quality assurance process—even though it’s not mandatory.
Our team is trained to the highest industry standards, and we use industry-leading software to track plant and team compliance in real-time, ensuring every piece of equipment and every operator is fully certified and ready for site work.
Are your operators qualified?
Yes, all our operators are highly trained and certified to operate the equipment they’re assigned to. We invest in ongoing professional development to ensure our team meets and exceeds industry standards.
Do you provide safety training for our team?
We work with construction projects across the board. These include:
- While our operators and equipment come fully certified, we’re happy to provide guidance and safety recommendations to ensure seamless integration on-site. Additionally, all Falcon Cranes team members are trained in rescue procedures, and we conduct regular rescue drills to uphold the highest safety standards across every project.
- Mixed-use projects
- Commercial buildings
- Hospital and education facilities
- Civil infrastructure
- Basically any industry that needs a tower crane!
We focus on delivering high-quality materials handling solutions designed for projects that demand reliability, safety, and efficiency.
How do you handle safety in challenging conditions?
Our team is trained to assess and adapt to changing site conditions, conducting pre-operation risk assessments to identify and mitigate potential hazards. Safety standards at Falcon Cranes are non-negotiable—our team undergoes regular refresher training, is consistently updated on company policies, and is expected to adhere to the same high standards across every site. Every team member is inducted, trained, and held accountable to ensure safety remains our top priority, no matter the conditions.
Logistics and project management
How far in advance should I book equipment?
We recommend booking as early as possible to ensure availability, especially during peak construction seasons. For urgent requests, we’ll do our best to accommodate your needs—reach out to discuss your timeline.
Can you handle transport and logistics for your equipment?
Yes, we handle all transport and logistics for our equipment, ensuring timely delivery and setup. Our upcoming in-house transport expansion will make this process even more seamless.
Do you provide project management services?
Yes, we go beyond equipment rental by offering project management services. Our team can help streamline your materials handling, coordinate schedules, and troubleshoot challenges to keep your project running smoothly.
Pricing and contracts
How is pricing determined for equipment rentals?
Pricing depends on several factors, including the type of equipment, duration of the rental, and any customisation required. Contact us for a personalised quote tailored to your project.
Are there additional fees I should be aware of?
We believe in transparency, so all costs will be outlined upfront in your agreement. If any additional services or equipment are required during your project, we’ll communicate costs clearly before proceeding.
Do you offer long-term rental agreements?
Yes, we offer flexible rental terms to suit the needs of your project, whether it’s short-term or long-term. Contact us to discuss a package that works for you.
Working with Falcon Cranes
Why should I choose Falcon Cranes over other suppliers?
Here’s what sets us apart:
- A fully in-house team – Unlike others who rely on subcontractors, every operator, technician, and project manager is a Falcon Cranes employee, ensuring consistency, accountability, and expert service on every project.
- A one-stop shop for materials handling – We provide cranes, hoists, lifting accessories, and complete project support, simplifying logistics and reducing delays.
- New, well-maintained equipment – We are committed to purchasing all new equipment moving forward, ensuring safety, reliability, and peak efficiency.
- Trusted manufacturer partnerships – As the Oceanic agent for BQ Tower Cranes and a trusted partner of Potain, Techways and YHX, we provide the right equipment for both mid-sized and large-scale projects.
- Industry-leading safety and training – Our team undergoes rigorous factory training with manufacturers, regular rescue drills, and ongoing leadership development, ensuring best-in-class safety and operational excellence.
- Proven reliability and long-term partnerships – With an excellent track record of client satisfaction, many of our clients have grown into larger projects alongside us, continuing to choose Falcon Cranes as they scale their operations.
How do I get started with Falcon Cranes?
We’re ready to elevate your next project.
- Contact us via phone: 1300 668 799, email: info@falconcranes.com.au, or our website to discuss your project needs.
- We’ll provide a customised quote and recommend the best solutions for your project.
- Once confirmed, we’ll handle delivery, setup, and ongoing support to ensure everything runs smoothly.
What industries do you serve?
While we focus primarily on mid-sized and large-scale construction projects, our services are also suitable for other industries requiring materials handling solutions. Contact us to see how we can assist with your specific requirements.
How can I contact you?
You can reach us via:
- Phone: 1300 668 799
- Email: info@falconcranes.com.au
- Or by using the contact form.
